01 / 04
Where to find ZentBuy QC photos
When quality-control photos are available for your item, open them from the warehouse or order details in your ZentBuy account. Put the order details next to the photos and check the color, size label, quantity, and any pieces that should come with the item.
For a pair of shoes, check both size labels if they are visible, then compare the toe shape, heel seams, soles, and included laces. For clothing, look at the size tag, front and back panels, and the main seams.
Read the size labels
Match the visible label on each shoe to the size in your order. Save a close-up if the two labels differ.
Compare visible seams
Check the same area from more than one angle. Note the exact photo and location of an uneven seam or visible mark.
Match color and quantity
Put the selected option beside the warehouse photos. Check the color, number of pieces, and any accessories included in that option.
02 / 04
Ask about one visible detail at a time
For example, if you ordered EU 42 and the only readable shoe tag says EU 43, save the image and your order reference. You could ask, “I selected EU 42. The label in photo 2 appears to say EU 43. Could you check the size on both shoes?”
If you see a mark in one angle, compare it with other views before deciding whether it is a shadow or a visible issue. If a key area is missing, ask through the order’s available support options.
03 / 04
Compare warehouse photos with community QC pictures
A QC finder or community post may show photos of a different order. Check its seller link, color, and option first. Use photos from your own order to check what arrived at the warehouse.
04 / 04
Resolve any open questions before shipping
Keep the order reference and relevant photos while you check the options shown in your account. Photos help with visible details. Questions about materials, authenticity, or performance need other evidence.
We may earn a referral fee.
Register with ZentBuy
